Shipping Policy
At TereaDxb.shop, we are committed to excellence and to ensuring the complete satisfaction of our customers. We proudly transport across the UAE and abroad quickly and reliably. Be sure to read the shipping details before ordering.
1. Order Processing & Dispatch
- After purchase, all orders are processed and shipped out in 1 to 3 business days.
- Weekend and holiday orders are handled the following day.
- We offer same-day dispatch on select items and for eligible orders placed before the daily cutoff time.
- During peak periods or high-volume sales events, processing may be slightly delayed. If a major delay is anticipated, you will receive an whatsApp from us to let you know.
2. Delivery Timeframes
- Delivery timelines vary based on your location and the selected shipping method.
- Please allow additional time for delivery during holidays or unforeseen logistical delays.
3. Wrong Address Disclaimer
- At checkout, customers are required to enter a complete and accurate shipping address.
- Contact us immediately if the address is wrong. While we do our best to accommodate changes, we cannot guarantee adjustments once the order has been processed.
- Orders that are delivered to the wrong address by the client are not returnable or refundable.
4. Undeliverable Orders
- Orders returned to us due to incorrect or undeliverable addresses may incur a restocking fee, which will be determined at our discretion.
5. Lost or Stolen Packages
- Packages reported as delivered by tracking systems that are lost or stolen are not Tereadubai.shop‘s responsibility.
- If your package shows as delivered but has not been received, please contact your local authorities or delivery carrier to file a claim.
6. Return Request Window
- As outlined in our Return & Refund Policy, you have 7 days from the delivery date to initiate a return.
- Only unopened and unused items in original packaging are eligible for return.
7. Out-of-Stock Items
- In the rare event that a product is out of stock at the time of order:
- We may hold the shipment until all items are available.
- Alternatively, you may request a partial shipment or product substitution by contacting our support team.
- We may hold the shipment until all items are available.
8. Import Duties and Taxes
- Orders shipped internationally may be subject to import duties, taxes, or customs charges once they reach the destination country.
- These fees must be paid by the buyer at the time of delivery and are not covered by the product or shipping cost.
9. Acceptance of Policy
By placing an order on TereaDxb.com, you agree to the terms outlined in this Shipping Policy. Without giving you any kind of warning, we can change this policy at any moment.
10. Contact Information
If you have any queries or issues about shipment, please get in touch with our customer service team:
📧 Email: tereadubaiuae@gmail.com
🌐 Website: https://tereadubai.shop